During an Emergency or Crisis
Relevant Information During an Emergency or Crisis
If you are experiencing a family emergency that puts you, your loved one, or others in immediate danger, call 911!
If you do not need the police at this time, call a crisis hot line, not 911.
911 Calling Tips
In a mental health emergency it may become necessary to call 911. Learning what to say to your 911 operator and how to best interact with EMT’s and other public safety personnel on scene, you stand the best chance to receive swift, safe, and effective help.
The scripts on the pages linked below include communication tips that encourage clear critical communication with your 911 operator.
- Guidelines for Effective Communication with 911 Dispatch
- LAPD’s Calling 911 Checklist – Quick information about calling 911 and a checklist of information to give the 911 operator (scroll to bottom of page)
- 911 Emergency Scripts – These scripts guide you through giving clear critical information to 911 effectively
LAPD’s Community Mental Health Resource Guide Brochure
This pamphlet that LAPD gives to family members to help them navigate emergencies and find resources.
The linked page lists telephone access numbers for live help, including suicide prevention lines, crisis lines, and mental health emergency lines.