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Emergency or Crisis: Call 911 or Use a Hotline?

Call 911, if you are experiencing a family emergency that puts you, your loved one, or others in immediate danger. If you do not need the police at this time, use a crisis hot line, not 911! 

  • 911 Emergency Scripts The linked to scripts guide you through giving clear critical information to the 911 operator in various situations.

911 Calling Tips

Before you call: Get the most help and the safest response for you and your loved one by learning: how to be prepared for calling 911; what to say to the emergency operator; and how to best interact with emergency responders such as sheriffs, police, firemen, paramedics, field social workers, and crisis intervention teams.In a serious mental health emergency it may become necessary to call 911. The following linked information is meant to help you prepare for such an emergency.

Get the most help and the safest response for you and your loved one by learning: how to be prepared for calling 911; what to say to the emergency operator; and how to best interact with emergency responders such as sheriffs, police, firemen, paramedics, field social workers, and crisis intervention teams. 

LAPD’s Community Mental Health Resource Guide Brochure

This the pamphlet that LAPD gives to family members to help them navigate emergencies and find resources. This brochure is printed and in English and in Spanish.

Hot Lines List:

The linked page lists telephone access numbers for live help, including suicide prevention lines, crisis lines, and mental health emergency lines.

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