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911 Emergency Scripts

Helpful guidelines when making calls to 911

Please note: It is best if you call 911 from a land line whenever possible. If you must call from a cell phone, use your local emergency police number (save this number in your contacts list).  For more information on 911 and to read our “Guidelines For Effective Communication With 911 Dispatch” click here.

Suicide/Overdose Attempt

  1. My name is (NAME).
  2. I am calling from (LOCATION ADDRESS).
  3. I am calling to request a CIT Officer (Crisis Intervention Team) and a 5150 evaluation.
  4. My family member’s/loved one’s (NAME, AGE, PHONE NUMBER AND ADDRESS).
  5. He/She has a mental health condition. He/She is diagnosed with (DIAGNOSIS).
  6. He/She has attempted suicide:
    1. IF PILLS: He/She took (KIND OF PILL) in the amount of (QUANTITY AND DOSAGE OF PILLS) and they were taken at (TIME/DATE).
    2. IF WEAPON: He/She has (TYPE OF WEAPON) and it is (LOCATION OF WEAPON).
  7. The last contact I had with (HIM/HER) was at (TIME/DATE), by (PHONE OR IN PERSON) and contact was made by (YOU or FAMILY MEMBER/LOVED ONE).
  8. He/She lives with (NAME OF PERSON(S) OR ALONE).
  9. He/She has a previous history of suicide attempts and in the past has used (METHOD USED).
  10. He/She has (LIST OF OTHER PHYSICAL OR HEALTH ISSUES).
  11. DISPATCHER WILL WANT TO KEEP YOU ON THE LINE IN CASE THE RESPONDING OFFICERS/DEPUTIES HAVE FURTHER QUESTIONS. _______________________________________________________________

 Weapon: Threat to Self

  1. My name is (NAME).
  2. I am calling from (LOCATION ADDRESS).
  3. I am calling to request a CIT Officer (Crisis Intervention Team) and a 5150 evaluation.
  4. My (FAMILY MEMBER/LOVED ONE) has a mental health condition. He/She is diagnosed with (DIAGNOSIS).
  5. He/She is threatening (SUICIDE/CUT/OD/DESCRIBE SPECIFIC ACT) him/herself and has (DESCRIBE WEAPON/PILLS).
  6. He/She is NOT threatening anyone else.
  7. He/She has been on/off medications for (PERIOD OF TIME).
  8. He/She may be on (DRUGS/ALCOHOL), and has a history of using (SPECIFIC DRUG/ALCOHOL).
  9. FOLLOW DISPATCH INSTRUCTIONS. _______________________________________________________________

 Weapon: Threat to Other

  1. My name is (NAME).
  2. I am calling from (LOCATION ADDRESS).
  3. I am calling to request a CIT Officer (Crisis Intervention Team) and a 5150 evaluation.
  4. My (FAMILY MEMBER/LOVED ONE) has a mental health condition. He/She is diagnosed with (DIAGNOSIS).
  5. He/She has a (WEAPON TYPE) and is threatening others by (SPECIFIC BEHAVIOR, INCLUDING DAMAGE TO PROPERTY, THROWING CHAIRS, ETC.).
  6. He/She has been on/off medications for (PERIOD OF TIME).
  7. He/She may be on (DRUGS/ALCOHOL), and has a history of using (SPECIFIC DRUG/ALCOHOL).
  8. He/She has a history of violence: (BRIEFLY EXPLAIN).
  9. FOLLOW DISPATCH INSTRUCTIONS.

No Weapon: Threat of Violence

  1. My name is (NAME).
  2. I am calling from (LOCATION ADDRESS).
  3. I am calling to request a CIT Officer (Crisis Intervention Team) and a 5150 evaluation.
  4. My (FAMILY MEMBER/LOVED ONE) has a mental health condition. He/She is diagnosed with (DIAGNOSIS).
  5. He/She does NOT have a weapon and is threatening others by (DESCRIBE WHAT YOU SEE AND HEAR THAT IS A THREAT; HEARS VOICE TELLING HIM/HER TO KILL ALL EVIL PEOPLE).
  6. He/She has been on/off medications for (PERIOD OF TIME).
  7. He/She may be on (DRUGS/ALCOHOL), and has a history of using (SPECIFIC DRUG/ALCOHOL).
  8. He/She has a history of violence: (BRIEFLY EXPLAIN).
  9. FOLLOW DISPATCH INSTRUCTIONS.

____________________________________________________________

No Weapon: Gravely Disabled

  1. My name is (NAME).
  2. I am calling from (LOCATION ADDRESS).
  3. I am calling to request a CIT Officer (Crisis Intervention Team) and a 5150 evaluation.
  4. My family member’s/loved one’s (NAME, AGE, PHONE NUMBER AND ADDRESS).
  5. He/She does NOT have a weapon and is NOT threatening to harm anyone, but symptoms of his/her mental disorder have reached the point of Grave Disability because (SPECIFIC BEHAVIOR DUE TO MENTAL DISORDER):
  6. Inability to provide food. For example – he/she won’t eat because he/she thinks the food is poisoned by the CIA.
  7. Inability to provide clothing. For example – he/she refuses to change clothes or bathe for over two months. The smell is overpowering. This is a health hazard.
  8. Inability to provide shelter. For example – the symptoms have become so severe that I can no longer manage him/her in my house. He/she cannot live here until better and back on medication. NOTE: This is difficult to say but often the strongest, best case for Grave Disability.
  9. He/She has been on/off medications for (PERIOD OF TIME).
  10. He/She may be on (drugs/alcohol), and has a history of using. (SPECIFIC DRUG/ALCOHOL).
  11. FOLLOW DISPATCH INSTRUCTIONS.

_____________________________________________________________

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